Frequently Asked Questions

Q: My eyes were burning when I got out of the pool today and it smells like I put too much chlorine in my pool. What’s wrong?
A: You’re not alone. Many people believe that a strong chlorine smell and burning eyes is a symptom over chlorination. It’s usually not the chlorine. Unbalance pH is often the cause of eye redness or a burning sensation in the eyes. Humans have a pH of 7.4 on the skin and eyes. It’s important to keep all of your pool chemicals properly balanced for a safe and clean swimming environment. If your  pH is within acceptable limits, you may have a chloramine issue.  Chloramines are the result of insufficient free chlorine and usually result in a strong chlorine odor in and around the swimming pool. Chloramines are formed as a product of nitrogen and active chlorine (hypochlorous acid – HOCl). The nitrogen is most commonly introduced into the pool water as ammonia in the form of sweat and (unfortunately) urine.
Q: We take care of our own pool. In the summer, the chemical costs go up dramatically. How can we lower our chemical costs?
A: Make sure the Cyanuric Acid level is close to 50 parts per million. Balance your Alkalinity level to higher than 120 and lower than 140 parts per million. Shock the pool and let the chlorine levels go down to 2.0 parts per million to repeat shock. In addition, keep your Calcium levels higher than 250 parts per million and lower than 400. Confused? Give us a call. We take all of the guess work out of it and we don’t charge you for the chemicals that we use when we service your pool.
Q: After one year of cleaning my own pool, for the first time; the water has turned cloudy. Can you give me any ideas on how I can fix this problem?
A: Pool water cloudiness is usually caused by poor filtration or severe chemical imbalances. Make sure that all of your chemicals are balanced, that you are running your filter system at least 8 hours every day during the warmer months, and that your pool filter is clean. We recommend that you first do a complete chemical analysis. That should get you started in the right direction.
Q: My pool guy says that I have phosphates in my pool and that he needs to treat it. I thought my pool guy would keep this from happening. It doesn’t sound like he’s doing his job!
A: Phosphates come from dead and decayed organics in your yard, in your neighbor’s yard, and in the air. These contaminates can come from fertilizer in your lawn, in your neighbour’s lawn, or it can be blown in from the wind (in invisible amounts). When leaves, grass clippings, acidic rain, bird droppings, pollen, bugs, dirt, dust, smoke, body oils, shampoos, or anything like that get into your pool (or drip down into your pool from the top of your pool enclosure after a heavy rain), they will sit and break down into phosphates.
What happens when phosphates enter your pool? Not much, until the warm Florida weather warms your swimming pool water. In Florida, Algae is present in all pools in very, very small amounts. Algae doesn’t become a problem until the water gets warm. Algae loves two things: Warm Water, and Phosphates. When Phosphates enter your pool, algae feed on the phosphates, and grow. The green that you see in your pool is the algae that has been feeding and growing from the Phosphates that have contaminated your pool. Welcome to Biology 101.
Some people think that the chlorine in the pool will kill off any threats to maintaining a healthy pool. This is not true. Algae, which feeds off the phosphates, is usually immune to the effects of chlorine. If your Cyanuric Acid levels are too high, your pool water will “chlorine lock”, which will compound the algae problem significantly. There’s only one way to lower the Cyanuric Acid levels in your pool… Drain and Refill.
To rid the pool of the algae, the phosphates (algae food), need to be removed through a chemical process that removes the phosphates from the pool.
Being upset at a pool service company for finding phosphates in your pool, is kinda like being upset at your dentist for finding cavities in your teeth. Your pool guy is doing his job. He’s letting you know that your pool has been contaminated and needs to be treated.
Q: We purchased a new electric pool heater 8 months ago. The heater developed a leak, so I called the manufacturer for a repair under the warranty. A representative from from the heater company came out to inspect the heater and the pool, and asked me who serviced my pool each week. I told him that ****** ***** and Pools has been cleaning my pool for 6 months. The heater guy told me that my pool chemicals were not balanced and that the unbalanced water probably contributed to the heater failure. The guy that I use to clean my pool also does my lawn. He doesn’t really know that much about pools, but I think he does a very good job cleaning my pool, and because he also cuts my lawn, he gives me a great discount. Can unbalanced pool water void the warranty on my pool equipment?
A: Yes… Unfortunately, we see a lot of voided warranties on new pool equipment because pool owners often hire un-qualified, un-certified, or un-licensed “pool guys” to clean, service, or repair their pools.
Q: HELP! Our pool is ruining our marriage! The chlorine in our swimming pool is making my hair turn green. My husband says that he isn’t putting too much chlorine in the pool but I can smell it. He uses so much chlorine that it makes my eyes burn! I need a new pool boy!
A: It’s probably not the chlorine in your pool that’s turning your hair green. Oxidized metals in the water bind to the protein in the hair shaft and deposit their color. The metal that produces the green tint is copper, which is most commonly found in algaecides, though it naturally occurs in some water. Chemicals added to a pool may be responsible for oxidizing the metal, but it’s not the cause of the color. The strong smell and burning eyes are probably caused by an improper pH balance, not by over chlorination.
If your hair turns green, you can remove the discoloration by using a shampoo that chelates the metal. To some extent, you can prevent copper from binding to the hair by sealing the hair cuticle with a conditioner before swimming. Rinsing your hair immediately after leaving the pool will help protect it, too.
If you or your husband would like us to help you get your pool balanced, simply give us a call. We’re always here to help.
Q: I’m tired of cleaning my pool and fidgeting with all of the chemicals day in and day out. It’s exhausting in the summer, expensive, and I never seem to get the chemicals adjusted quite right. I want someone else to service my pool for me. What should I expect a pool servicing company to do for me and my pool?
A: From a water chemistry standpoint, your pool service should analyze the pH, chlorine, and alkalinity each week. Every two to three weeks they should analyze for stabilizer levels and calcium. Every four to six weeks they should check for phosphate buildup. Every three to 6 months they should analyze for metal buildup.
Alkalinity is the water’s ability to withstand changes in pH. Additions of chlorine can cause swings in pH, as can rain water, acid additions and other chemical additions. When the alkalinity is within a very specific range, the water has the ability to buffer these pH changes, thereby allowing a more steady-state pH.
From a systems standpoint, your service should check the operation of your filter, pump, and heater each week, and they should inspect for water or air leaks in plumbing lines, and your filter should be inspected and cleaned if necessary. If you have a sand filter, it should be backwashed every 4-6 weeks. If you have a DE filter, it should be backwashed and re-charged with DE every month.
Your pool service company should be licensed by the State of Florida, insured, and bonded. The technicians should be Certified Pool Operators (CPO), the staff should be friendly and knowledgeable, the company should provide free quotes, and the service should be reasonably priced.
Q: Using a pool servicing company is just too expensive. It’s cheaper for me to just to toss some chlorine in the pool once a week, and clean the leaves out of the pool when I need to. It’s no big deal.
A: Let’s say that you earn $20/hr at work. If you spend just 1 hour per week (X4 weeks per month) cleaning your own pool, that’s ($20 x4=) $80, plus you’ll spend another $30 to $40 per month on chemicals (and time to pick up chemicals). You’ll spend $120 per month to clean your pool. We can probably do it for much, much less than that.
Q: Why aren’t you a member of the Better Business Bureau?
A: When we learned that the BBB was being investigated by Attorney General Richard Blumenthal, Several Consumer Groups, and was also being investigated by ABC News 20/20 for allegedly giving a terrorist group an ‘A’ Rating in exchange for monthly membership dues, we cancelled our membership with the BBB. After we cancelled our BBB membership and refused to pay their dues, they classified our business as closed and no longer in business on their BBB website.


US Representative Corrine Brown said some BBB’s libel and slander small businesses they don’t like while rating other companies with terrible records as being satisfactory.
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